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Refund Policy

Last Updated: March 27, 2026

1. Subscription Refund Policy

1.1 Free Tier

• The free tier has no charges, therefore refunds do not apply
• You may cancel at any time without any financial obligation

1.2 Monthly Subscriptions

• Accidental Purchase: Full refund if requested within 24 hours of initial purchase
• Technical Issues: Prorated refund if our service is unavailable for more than 72 consecutive hours
• Duplicate Charges: Full refund of the duplicate amount within 7 business days
• Billing Errors: Correction and refund processed within 7 business days of confirmation

No Partial Month Refunds: If you cancel mid-month, you retain access until the end of your billing cycle, but no prorated refund is provided for unused days.

1.3 Annual Subscriptions

Cancellation Timing	Refund Amount	Processing Time
Within 7 days	100% refund (minus transaction fees)	5-7 business days
8-30 days	Prorated refund for remaining months	7-10 business days
After 30 days	No refund (service continues until end of term)	N/A

1.4 Trial to Paid Transition

• If your free trial automatically converts to a paid plan and you did not intend to subscribe, request a refund within 48 hours
• Full refund will be issued if requested before you actively use paid features
• "Active use" is defined as creating more than 3 new records (clients, packages, invoices) after trial expiry

2. Credit Package Refunds

2.1 Unused Credits

• If you purchase a credit package but have not used any credits, you may request a full refund within 14 days
• Once you use even 1 credit, the package becomes non-refundable
• Credit packages are valid for a specific duration (typically 90-365 days). Expired credits are not eligible for refunds

2.2 Bulk Credit Purchases

• Enterprise clients purchasing bulk credits (10,000+) have a 30-day refund window for unused credits
• Partially used bulk packages may be eligible for prorated refunds at our discretion

3. Situations Eligible for Full Refund

3.1 Technical Failures

• Extended Downtime: If our platform is down for more than 72 hours in a single incident, you are eligible for a full month's credit or refund
• Critical Feature Failure: If core features (CRM, invoicing, itinerary builder) are unavailable for more than 48 hours
• Data Loss: In the rare event of data loss due to our error, we will provide a full refund plus compensation

3.2 Service Misrepresentation

• If you were charged for features not delivered as advertised
• If your plan tier does not include promised features
• If we fail to meet stated SLA commitments repeatedly (documented over 3+ incidents)

3.3 Fraudulent Charges

• Unauthorized charges on your payment method
• Duplicate billing for the same period
• Charges after you have officially cancelled your subscription

4. Non-Refundable Situations

• Change of Mind: After the initial refund window, "I don't need it anymore" is not grounds for refund
• Lack of Use: Not using the service does not qualify for a refund if you maintained an active subscription
• User Error: Data deletion, incorrect configurations, or operational mistakes made by users
• Third-Party Issues: Problems with payment gateways, email providers, or other integrated services
• Violation of Terms: Accounts suspended for Terms of Service violations are not eligible for refunds
• Downgrade Instead of Cancel: If you downgrade to a lower plan, no refund is provided for the price difference

5. Travel Booking Refunds (Agency Responsibility)

For end-travelers who booked trips through agencies using Travel Navigator:

5.1 Our Role

• We provide the technology for agencies to create itineraries and invoices
• We do not hold funds for travel bookings
• We do not control cancellation or refund policies for trips

5.2 How to Request a Travel Refund

• Contact the travel agency that issued your invoice directly
• Reference your booking number and invoice number
• Review the cancellation policy stated in your itinerary or contract
• If you have concerns about an agency's practices, we can facilitate communication but cannot enforce refunds

6. Refund Request Process

6.1 How to Request a Refund

1. Log in to your Travel Navigator account
2. Navigate to Settings → Billing → Request Refund
3. Select the transaction you wish to dispute
4. Provide a reason and any supporting documentation
5. Submit your request

6.2 Alternative Method

If you cannot access your account, email us at:

• Email: webassets.tech@gmail.com
• Subject Line: "Refund Request - [Your Account Email]"
• Include: Transaction ID, Date of charge, Reason for refund

6.3 Review & Approval Timeline

Refund Type	Review Time	Credit Back to Account
Billing Error/Duplicate Charge	1-2 business days	5-7 business days
Accidental Purchase (24-hour window)	Same day	5-7 business days
Annual Subscription (within 30 days)	3-5 business days	7-10 business days
Technical Failure Claim	5-7 business days (investigation required)	7-14 business days

7. Refund Methods

7.1 Payment Method Return

• Credit/Debit Card: Refunded to the original card used for purchase
• UPI/Net Banking: Refunded to the source bank account
• PayPal: Refunded to PayPal balance
• Bank Transfer: Refunded to the registered bank account (requires verification)

7.2 Account Credits (Alternative)

In some cases, we may offer account credits instead of cash refunds:

• Credits are applied instantly to your account
• Can be used for future subscription payments or credit purchases
• Credits do not expire as long as your account remains active
• Credits can be transferred to cash refund upon request (additional 7-day processing time)

8. Chargebacks & Disputes

8.1 Before Filing a Chargeback

8.2 Chargeback Consequences

• Your account will be immediately suspended pending investigation
• If the chargeback is found to be unjustified, access will not be restored without payment of the disputed amount plus a ₹2,500 administrative fee
• Valid chargebacks will result in account closure and full data deletion after 30 days

9. Special Circumstances & Exceptions

9.1 Force Majeure Events

• In cases of natural disasters, pandemics, or government-mandated lockdowns affecting your business, we may offer extended payment terms or partial refunds
• Such requests are evaluated on a case-by-case basis

9.2 Business Closure

• If your travel agency permanently shuts down, you may request a prorated refund for annual subscriptions
• Proof of business closure may be required
• Credits are non-refundable in this scenario but can be transferred to another agency (subject to approval)

10. Contact & Refund Support

For all refund-related queries:

• Email: webassets.tech@gmail.com
• Phone: +91 788 980 4942
• Business Hours: Monday-Saturday, 9:00 AM - 6:00 PM IST
• Response Time: Within 24 hours for refund requests